Travel disruption assistance for guests arriving by air
Earn a commission when guests add Arrival Safe to their booking, and give them practical help when their flight goes wrong.
Guests buy it with their stay in Cloudbeds, before they fly. If the journey runs into trouble, RitA!, our AI chatbot, guides them 24/7 and PayNow handles eligible claims against the airline.
Commission and no setup cost, subject to the commercial agreement.
One service for when the journey goes wrong
Cancellations, long delays, missed connections and missing bags happen before the guest reaches your property. Arrival Safe gives them a clear path, with each part handled by the right party.
By RitA!, our AI chatbot
The guest's first point of contact when a flight goes wrong, available by chat at any hour.
Handled by PayNow
For delays of three hours or more at the final destination, cancellations, denied boarding, missed connections and diversions, PayNow assesses the documents, prepares and files the formal claim, and handles the correspondence with the airline.
The outcome depends on the airline and the applicable law.
Handled by PayNow
When an eligible cancellation attributable to the airline makes the guest lose a prepaid, non-refundable first night, PayNow may buy the guest's claim against the airline for that night, then recover it from the airline.
Not automatic. It applies only to eligible airline cancellations, not to delays or other disruptions. The guest must have bought Arrival Safe before departure and send the request and documents within 7 days. It depends on the contractual conditions, the documents and PayNow's verification and approval.
By a specialist tracking provider
If a checked bag does not arrive, a specialist provider actively tracks it for 96 hours and works with the airline, airports and handling agents to speed up its return, under its own terms.
The guest reports the bag at the airport, gets the baggage report (PIR) and sends it to the provider within 24 hours of arrival. RitA! reminds them. Tracking only: there is no payment if the bag is not found.
Your team may still be asked for documents, for example a confirmation of the no-show, the lost night and that it was not refunded.
Your property sets it up once, your guests choose it when they book
For your property
Connect Arrival Safe once from the Cloudbeds Marketplace and, with PayNow's help, choose how to sell it.
For your guests
Guests find Arrival Safe in the Cloudbeds booking engine and add it before they fly. If the flight or the bag runs into trouble, RitA! guides them at any hour and PayNow takes eligible claims forward with the airline.
Pick the configuration that fits your sales strategy and your guests
Arrival Safe included in the price
You create a rate plan or package that already includes Arrival Safe, shown alongside your other rates. Guests see one all-in price for a stay designed around their flight.
Best when a large share of your guests arrive by air and you want a clear, ready-to-promote offer.
Not combined with the optional add-on for the same property.
Guests decide while they book
Your existing rates stay as they are. During the Cloudbeds booking, guests can add Arrival Safe as an extra, once per selected guest.
Best when your guests travel in different ways and you want to offer it only to those who need it, without creating new rates.
Not combined with a dedicated rate for the same property.
Guests travelling to your property by air, on a scheduled or charter flight. The claim purchase for a lost night concerns the first night of the stay, which must fall on the scheduled arrival date of the flight.
Before departure. Guests add it while booking their stay in Cloudbeds, and it is active from purchase until the end of the trip. The claim purchase for a lost first night is only available when Arrival Safe was bought before departure.
In one of two ways, configured in Cloudbeds with PayNow's help: a dedicated rate that already includes Arrival Safe, or an optional add-on that the guest selects during the Cloudbeds booking. The guest pays for it within the same booking.
Guests contact RitA! or PayNow, who handle the airline side. If a guest asks PayNow to purchase the claim for a lost first night, your property may be asked to confirm the no-show, the lost night and that the amount was not refunded. Guests are also advised to let you know before check-in if they cannot arrive.
No. PayNow may buy the guest's claim for a lost first night only when an eligible cancellation attributable to the airline caused the loss of a prepaid, non-refundable first night. The guest must send the request and the documents within 7 days. PayNow verifies them against the contractual conditions and decides whether to approve the purchase.
Delays, denied boarding and other disruptions do not qualify for the claim purchase, but PayNow can still handle the eligible airline claim.
