About us

Your Partner for Safer, Smarter Travel. Every Step of the Way

Your Complete Safe Travel Solution. Anytime, Anywhere.

We combine over 20 years of legal expertise in passenger rights with cutting-edge AI technology to create a new approach to travel assistance.

PayNow helps travelers address real travel disruptions, from cancelled flights and lost baggage to eligible claims relating to hotel nights, transfers, parking and more.

Acting under EU261/2004 and the Montreal Convention, we assist travelers in pursuing eligible claims and, where applicable, PayNow may purchase the claim and pay the purchase price within 4 business days of approval.

Our AI Assistant, RitA!, provides real-time, multilingual assistance, guiding travelers step by step.

We serve both travelers (B2C) and industry partners (B2B) worldwide.

Quick Contacts

Email Us

Need help or have a question?

Drop us a message, and our support team will respond promptly with the assistance you need to keep your journey on track.

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Chat on WhatsApp!

Start a conversation with us on WhatsApp and get fast, personal assistance from our team.

We are here to answer your questions and help you, anytime and anywhere.

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Chat with RitA! Our AI Chatbot

Need quick answers or real‑time assistance? Start a conversation with RitA! for instant, 24/7 support.

RitA! is here to answer your questions and guide you, anytime and anywhere.

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Every decision is backed by insights, and every solution is designed to support travelers and help our partners drive their success.

+1000 Active partner agencies
+12.000 Customers already protected
100% Legal and compliant solutions

Our offices

Registered office:
Calle Domingo J. Navarro 1, 35002 - Las Palmas de Gran Canaria - Spain

Headquarters
Via degli Aranci 1, 80067 - Sorrento (NA) - Italy