ARRIVAL SAFE for Cloudbeds - Commercial Terms

ARRIVAL SAFE through Cloudbeds is provided by:

PAYNOW TRAVEL CARE S.L.U.
NIF: B70908363
Calle Domingo J. Navarro 1
35002 Las Palmas de Gran Canaria, Spain.

Support: info@paynowsolution.com

ARRIVAL SAFE is a Travel Disruption Resolution service. It is not an insurance policy or insurance product.

Subject to the applicable conditions, eligibility requirements and supporting documents, ARRIVAL SAFE may include:

• an advance of up to EUR 200 for the first hotel or apartment night lost following an eligible flight disruption, paid within 96 working hours after all required documents have been received and verified;
• legal assistance and management of an eligible airline claim;
• support for compensation that may be due under Regulation (EC) No 261/2004, the Montreal Convention or other applicable passenger-rights legislation;
• Blue Ribbon Bags active baggage tracking for 96 hours.

Eligibility and payment are not automatic. They depend on the event, applicable law, the guest's enforceable rights and receipt and verification of the required documents. Blue Ribbon Bags provides tracking only and does not guarantee baggage recovery or provide compensation if baggage is not found.

The scheduled arrival date of the relevant flight must be the same calendar day as the scheduled Cloudbeds check-in date. The potentially eligible lost accommodation night is the first night of that stay.

The property chooses one of the following Cloudbeds selling configurations:

1. Dedicated Rate Plan or Package (Cloudbeds Flow 2). The property creates the ARRIVAL SAFE item and add-on, includes the add-on in a dedicated Rate Plan or Package and includes its amount in the final rate shown by Cloudbeds. Under the current supported configuration, the amount is configured per room or bed, per night. The same add-on must not also be available as a separately selectable Booking Engine extra.
2. Optional Booking Engine add-on (Cloudbeds Flow 3). The property offers ARRIVAL SAFE as an optional add-on charged once per guest. For a multi-room booking, the guest selects it separately for each accommodation whose occupants require the service. No dedicated Rate Plan or Package may offer the same service at the same time.

The two configurations are alternatives and must not be active at the same time for the same property. Under both configurations, ARRIVAL SAFE is available only for stays of at least two consecutive nights.

The property controls and remains responsible for the public name and description, guest-facing price, quantity and price basis, taxes, availability, booking restrictions, checkout, payment, refunds and folio. Cloudbeds is the sole authority for those amounts and transactions. The Pay Now connector reads the completed Cloudbeds sale; it does not calculate, validate, add, change or refund a price.

The price and basis displayed by Cloudbeds before purchase are the price and basis applicable to that booking.

After the Cloudbeds connection is prepared, the signed Pay Now onboarding page shows the property the applicable agreement document and its version. The property reviews that document, selects the required checkbox and submits the page. A valid submission records agreement acceptance and commercial activation at the same instant.

Only eligible bookings created from that activation instant onwards can be processed. The property must still complete and verify one supported Cloudbeds selling configuration before offering ARRIVAL SAFE.

This public page is informational. Viewing it does not record acceptance or activate the property. The binding acceptance record identifies the property and the exact agreement document and version presented through the authorised Pay Now process. If this public summary and the accepted agreement differ, the accepted agreement governs the commercial relationship with the property.

For an eligible reservation, one ARRIVAL SAFE practice is created and its code and claim link are added to a managed Cloudbeds reservation note.

Relevant changes to stay dates, room count or guest count update the existing practice and the same reservation note. They do not create another ARRIVAL SAFE practice and do not cause the connector to recalculate the Cloudbeds price, payment, refund or folio.

Cancellation and any customer refund must be requested from and handled by the property in accordance with the conditions of the Cloudbeds booking and mandatory consumer rights.

If the Cloudbeds reservation is marked as canceled strictly before the instant 48 hours prior to the property's scheduled Cloudbeds check-in, the associated ARRIVAL SAFE practice is also canceled. Pay Now does not issue the customer refund.

At or after that deadline, ARRIVAL SAFE remains active and non-refundable, including in the event of a no-show. Blue Ribbon Bags tracking is non-refundable and non-transferable.

A Cloudbeds two-day booking cutoff can prevent new bookings inside that window. It does not itself cancel an existing ARRIVAL SAFE practice or process a customer refund.

The property's Cloudbeds configuration determines the price paid at booking. The following fees apply only when the corresponding assistance is provided:

• EUR 15 management fee per passenger, charged only if the accommodation-night advance is paid;
• 0% commission on airline compensation recovered for the first eligible passenger;
• 20% of amounts recovered for additional passengers, including flight compensation and eligible baggage-expense claims.

Disconnecting the Cloudbeds application stops new synchronisation and the processing of new sales from that property. It does not automatically erase or cancel existing reservations, practices, acceptance records or audit evidence. Existing practices may continue to be handled where necessary to provide the service, meet legal obligations or resolve a dispute.

PAYNOW TRAVEL CARE S.L.U. provides ARRIVAL SAFE and processes personal data when a property connects and uses the Cloudbeds integration. See the Cloudbeds Integration Privacy Notice for more information.

The complete connection, configuration, modification, cancellation and disconnection instructions are in the Cloudbeds Support Article.

For questions about ARRIVAL SAFE or the Cloudbeds integration, contact info@paynowsolution.com.