ARRIVAL SAFE for Cloudbeds - Commercial Terms

These terms apply specifically to ARRIVAL SAFE offered by a hospitality property through Cloudbeds.

Who provides the service

ARRIVAL SAFE through Cloudbeds is provided by:

PAYNOW TRAVEL CARE S.L.U.
NIF: B70908363
Calle Domingo J. Navarro 1
35002 Las Palmas de Gran Canaria, Spain.

Support: info@paynowsolution.com

What ARRIVAL SAFE is

ARRIVAL SAFE is a Travel Disruption Resolution service. It is not an insurance policy or insurance product.

Subject to the applicable conditions, eligibility requirements and supporting documents, ARRIVAL SAFE may include:

an advance of up to EUR 200 for the first hotel or apartment night lost following an eligible flight disruption, paid within 96 working hours after all required documents have been received and verified;
legal assistance and management of an eligible airline claim;
support for compensation that may be due under Regulation (EC) No 261/2004, the Montreal Convention or other applicable passenger-rights legislation;
Blue Ribbon Bags active baggage tracking for 96 hours.

Eligibility and payment are not automatic. They depend on the event, applicable law, the guest's enforceable rights and receipt and verification of the required documents. Blue Ribbon Bags provides tracking only and does not guarantee baggage recovery or provide compensation if baggage is not found.

How it is offered through Cloudbeds

The property offers ARRIVAL SAFE through one dedicated Cloudbeds Rate Plan or Package containing one Per Guest ARRIVAL SAFE add-on. The same add-on must not also be offered as a separate Booking Engine option.

The property controls and remains responsible for the guest-facing price, taxes, availability, booking restrictions, checkout, payment, refunds and folio. The ARRIVAL SAFE amount must be included in the final Cloudbeds rate for every supported occupancy.

Connecting the Pay Now application to Cloudbeds does not accept the commercial agreement and does not enable sales. The property completes the separate agreement process, and Pay Now confirms sales enablement separately.

Practice creation and reservation changes

For an eligible reservation, one ARRIVAL SAFE practice is created and the practice code and claim link are added to a Cloudbeds reservation note.

Relevant changes to stay dates, room or guest count update the existing practice and the same reservation note. They do not create another ARRIVAL SAFE practice.

Cancellation, refund and no-show

Cancellation and any customer refund must be requested from and handled by the property in accordance with the conditions of the Cloudbeds booking.

If the Cloudbeds reservation is marked as canceled strictly before the instant 48 hours prior to the property's scheduled Cloudbeds check-in, the associated ARRIVAL SAFE practice is also canceled. Pay Now does not issue the customer refund.

At or after that deadline, ARRIVAL SAFE remains active and non-refundable, including in the event of a no-show. Blue Ribbon Bags tracking is non-refundable and non-transferable.

The property's Cloudbeds Rate Plan or Package determines the price paid by the guest. The following fees apply only when the corresponding assistance is provided:

EUR 15 management fee per passenger, charged only if the accommodation-night advance is paid;
0% commission on airline compensation recovered for the first covered passenger;
20% of amounts recovered for additional passengers, including flight compensation and eligible baggage-expense claims.

Privacy

PAYNOW TRAVEL CARE S.L.U. provides ARRIVAL SAFE and processes personal data when a property connects and uses our Cloudbeds integration.
See the Cloudbeds Integration Privacy Notice for more information.

Commercial agreement

The property accepts the dedicated ARRIVAL SAFE Commercial Agreement through the separate acceptance process. Viewing this public page does not constitute acceptance. The agreement presented and recorded through that process governs the commercial relationship with the property.

Support

For questions about ARRIVAL SAFE or the Cloudbeds integration, contact info@paynowsolution.com.